Conditions valid until 01/02/2022

Conditions valid until 01/02/2022

PREAMBLE

These General Terms and Conditions of Sale and Use apply to the Recharge Service defined below. Any subscription to the Contract implies full and complete acceptance by the Customer or the User of these General Terms and Conditions of Sale and Use. The Customer expressly waives the right to invoke any other conditions.

ARTICLE 1: LEGAL NOTICE

Stations-e
Simplified joint stock company with capital de 154.431 €
RCS EVRY 835 124 280
Code APE : 5221Z
N° of Intra-Community VAT : FR10835124280
3 rue Marcel Pagnol, 91800 Boussy saint Antoine
contact@stations-e.com
Stations-e is a registered trademark. Any unauthorised reproduction or use, even partial, is prohibited.

ARTICLE 2: DEFINITIONS

Terms beginning with a capital letter herein have the meanings set out below.

Accessory(ies): means any EU-approved equipment allowing the connection of an electric or hybrid Vehicle to a Charging Point. An approved connection cable provided by the Customer, or the User is considered an Accessory.

Application: means the applications accessible by QR Code or the Android or iOS mobile application, made available to the Customer or the User to access Stations-e services.

Third Party Badge: means a badge offered by a third-party mobility operator, authorised to access the network of Vehicle Charging Stations operated by Stations-e under our Inbound Roaming agreements. The list of authorised Third Party Badges is available on the Website www.stations-e.com.

Charging Station: means a Vehicle Charging Station operated by Stations-e for which access and/or payment for recharging can be made with the eCard, the QR-Code application or a Third Party Badge.

Third Party Charging Station: means a Vehicle Charging Station operated by a Third-Party Charging Operator, accessible with the Carte-e or using the QR-Code Application, in the context of our Outbound Roaming agreements.

Multi-service station: means a station operated by Stations-e which may include, in addition to a Vehicle Charging service, other local services.

Customer: means any natural or legal person who subscribes to Stations-e’s services.

General Terms and Conditions of Sale: refers to the present General Terms and Conditions governing the payment of the Services offered by Stations-e, as well as the conditions of Sale and Use of the Carte-e and the related services.

General Terms and Conditions of Use: refers to the General Terms and Conditions of Use governing the conditions of access to the network of Charging Stations, the use of the Website www.Stations-e.shop and the QR-Code Application.

Contract: means the Charging Service contract signed by the Customer with Stations-e. The Contract thus contains the entire agreement between the Customer and Stations-e: it cancels and replaces any previous exchange relating to the same subject and constitutes an indivisible whole.

Personal Space: refers to the online management space accessible free of charge by the Customer via a dedicated
section on the Stations-e Internet Site or the QR-Code Application, after authentication, and from which the Customer can, in particular, consult and manage his personal information, his Contract, access his invoices and his statements of use of the Recharging Service, as well as read the information transmitted by Stations-e.

Contact form: means the form by which the User can contact Stations-e for any request for information, help or assistance. This form is available on the Website or the mobile Application under the heading “Contact”.
 
Withdrawal form: refers to the form by which the User exercises his right to withdraw

Subscription Form: means the Contract subscription form as completed and accepted by the Client from the Website or the Application after having read the GCU. The Subscription Form is an integral part of the Contract.

Package: means one of the subscription packages offered to the Customer within the framework of the Contract, the terms and conditions of which, in particular the tariffs, are described below and on the Website www.Stations-e.shop.

Inbound Roaming of Charging: refers to the ability of a Third Party User to use the Charging Stations operated by Stations-e using a Third Party Badge without having signed a Contract with Stations-e.

Outgoing Roaming of the Charge: means the ability for a Customer to access and use Third Party Charging Stations using the Carte-e or the QR-Code Application, as part of a Formula and without the need to take out a subscription with the operators of the Third Party Charging Stations.

The Carte-e: refers to the RFID type card issued to the Customer or user when subscribing to the e-Station Services or during the performance of the Contract, enabling access to and use of the Networks of Charging Stations accessible within the framework of the Charging Service and to benefit from the outgoing Roaming of the Charge. The use of the Carte-e is subject to these GCU.

Third Party Operator: means any person, natural or legal, operating Charge Stations Compatible with the Carte-e and the associated Charge Service.

Partner(s): refers to Stations-e’s partners for the deployment and operation of the Charging Stations as part of the Charging Service.

Charging Point: means an interface integrated into a Charging Station (Third Party) and associated with a parking space that allows one Vehicle to be charged at a time.
Opposition procedure: means the procedure by which the Customer or the User lodges an opposition against his card
with Stations-e.

Recharging: means the different types of recharging of a Vehicle that can be offered as part of the Recharging Service, namely

– Normal Charging: corresponds to a charging power less than or equal to 3kW,
– Accelerated Charging: corresponds to a charging power of between 3 and 22kW,
– Fast Charge: corresponds to a charging power between 22 and 150kW
– Very High Power Recharge (VHP): corresponds to a recharging power of more than 150 kW.

Network of Charging Stations: refers to all the Vehicle Charging Stations accessible as part of the Charging Service covered by the Contract. The Networks of Charging Stations may be operated by Stations-e in its own name and on its own behalf or in the name and on behalf of third parties.

Recharging Service: means the recharging service covered by the Contract, to which the Formula allows access, including access to the Networks of Charging Stations and access to the Personal Space.

Internet Site: refers to the Stations-e Internet Site, the online payment Internet Site or both. Stations-e Internet Site: refers to the Stations-e Internet site accessible at the following address: www.Stations-e.com.

Online Payment Website: refers to the Stations-e website accessible at the following address: www.Stations-e.shop Charging Station: refers to a recharging location, which consists of a site comprising one or more parking spaces equipped with a Charging Station(s). The map of the Charging Stations is available on the Stations-e Website.

User: means either a Stations-e customer User, an Anonymous User, or a Third-Party User using the Charging Service.

Anonymous User: refers to any natural person using a Stations-e-operated Recharge Point by means of direct payment by Bank Card or by another electronic payment compatible with the Recharge Points.

Third Party User: means any natural person using a Charging Station operated by Stations-e as part of the incoming
Roaming.

Vehicle: means the Customer’s or User’s private vehicle, electric or rechargeable hybrid, for which the Charging Service is used. Without further clarification, the term “Vehicle” refers to the Vehicle itself and its Accessories. Depending on the Charging Station, the Vehicle may be a private vehicle (“passenger vehicle”), a light commercial vehicle or an electric two-wheeler, including bicycles.

ARTICLE 3: PURPOSE OF THE GCVS - DESCRIPTION OF THE RECHARGING SERVICE

3.1. The present GTCU

The GTCU define the conditions of Sale and Use of the Charging Service between Stations-e and the Customer or Anonymous User.
The use of the Charging Service and the Charging Stations is subject to the acceptance and compliance by the Customer or Anonymous User of the rights and obligations set out in these GTCU.

3.2. The Recharging Service includes the following services:

  • Access to Vehicle Charging

As part of the Charging Service, the Customer or User can Charge their Vehicle at a Charging Station, in a parking space equipped with a Charging Station.
The Customer accesses and uses the Charging Service within the framework of the Formula he has subscribed to,using his eCard or the QR-Code Application.
The Anonymous User accesses and uses the Recharge Service using a bank card or other electronic payment compatible with the Recharge Stations.

  • Access to the Personal Space

For Customers who have subscribed to a Formula, as defined in these GTCU.

  • Access and use of Third-Party Charging Stations

Using the Carte-e, for Customers who have subscribed to a Formula, as part of the outbound Roaming of the Recharge, according to the terms and conditions defined below.

ARTICLE 4: TERMS AND CONDITIONS FOR SUBSCRIBING TO A PACKAGE

4.1. Creation of the Customer and User Account

Subscription to a Formula is open to natural or legal persons subject to acceptance of and compliance with these GTCU, the provision of the required information and payment of the subscription fees mentioned in article 8.1.


The Customer undertakes to create a customer account (and 1st User) on the Stations-e Website, to fill in all the compulsory fields in the Subscription Form and to provide accurate, complete and up-to-date information. In the event of an error and/or changes to the information provided for the creation of the Customer Account, the necessary corrections must be made as soon as possible by the Customer via the “Modify my personal information” function accessible from the Customer Account home interface.


A valid email address must be provided by the Customer when registering. It may be used as an identifier, and a password must be associated with it by the Customer. The e-mail address registered and associated with the Customer Account will be the only e-mail address used in the event of a password recovery procedure (forgotten password, password modified following a hack, etc.).


The Customer undertakes to check regularly that the e-mails that may be sent to him by Stations-e are not considered as spam. If this is the case, Stations-e cannot be held responsible.


If several Carte-e are used for the same customer account, depending on the Formula, a user account may be requested for each Carte-e with the same control rules in order to provide individual information to each user.


The identifiers (email or username) and password thus created are strictly confidential and reserved for personal use. The Client and the Users are solely responsible for their custody and must answer for the acts and actions of any
person using their User Account, even without their knowledge

4.2. Choice of the Formula

The Customer may request to benefit from one of the Formulas offered by logging on to the Stations-e Website or using the Application. The Customer must follow the various subscription steps proposed to him:

  • Fill in the information required and not yet filled in on the Subscription Form,
  • Select one of the Formulas proposed
  • Read and accept the present GTCU or specific conditions,
  • Confirm the order a second time, modify or cancel it, then,
  • Once the order has been validated a second time, proceed to pay the fees mentioned in article 8.1

4.3 Activation of the payment service

The activation of the Payment Service is reserved for the User who has previously created a personal User Account.
The opening of the User Account and the activation of the Carte-e for the benefit of the User are carried out by Stations-e on the basis of the information provided by the User when ordering the Formula.
Stations-e reserves the right to carry out prior checks on the creation of the User Account and the Ordering of the Formula and to refuse any subscription to the Stations-e Services for a legitimate reason such as

  • Termination of a previous contract for fraud or non-payment.
  • The communication of an unknown, non-permanent or fictitious delivery address.
  • Suspicion of deliberately inaccurate or incomplete information.
  • Failure to provide pre-authorisation when ordering the Carte-e.
  • In this case the registration and/or Order will be cancelled, and a refund will be made.

 

And where applicable, the User is responsible for all judicial and extra-judicial costs incurred by Stations-e, including the reasonable costs of any legal counsel, in connection with the management of its litigation.

4.4 Delivery and delay in delivery

Once the Order has been finalised and paid for in full according to the chosen Formula, Stations-e will acknowledge receipt of the Customer’s request by sending a summary e-mail to the e-mail address that the Customer has provided.

The Customer accepts a processing time of up to fifteen (15) working days, during which time he will receive his Carte-e by post directly to the delivery address specified at the time of his Order.

The Carte-e is delivered inactivated, with a credit of Recharges available or not depending on the purpose of the User’s Order.

In the event of a delay in delivery, Stations-e may notify the User by e-mail. However, the activation of the Carte-e is deemed to be receipt and the Customer expressly waives the right to invoke the delay in delivery in order to cancel the Order.

In the event of non-receipt, or late receipt, of the Carte-e, Stations-e shall not be held responsible for any loss of mail during delivery. In the event of non-receipt of the card within fifteen (15) days after the sending of the Carte-e confirmed by Stations-e, please refer to article 6.3.

4.5 Accurate information

The Customer declares that all the information and documents provided at the time of subscription are accurate and undertakes, in the event of a change, to inform Stations-e without delay via the Personal Space. Failure to notify or the provision of insufficient or erroneous information may result in the automatic termination of the Contract.

Stations-e may have to carry out some preliminary checks on the information declared by the Customer and reserves the right to refuse any request to subscribe to a Contract if the address for sending a Carte-e is unknown, non-permanent or fictitious. In this case, the subscription request will be automatically cancelled, and no bank debit will be made.

Stations-e is free to refuse the Contract subscription request for a legitimate reason, such as the termination of a previous contract by Stations-e for fraud or non-payment. The subscription to the Contract commits i) the Customer, ii) the payer if different from the Customer and any cardholder to whom the Customer gives the said card.

ARTICLE 5: RIGHT OF WITHDRAWAL

5.1.     Customers who have subscribed to a Formula

In the event of a remote subscription to a Formula, the individual Customer benefits from a right of withdrawal which he/she may exercise without penalty and without giving reasons, within a period of fourteen (14) days from the date of subscription, in accordance with Articles L. 221-18 to L. 221-28 of the Consumer Code. When this period expires on a Saturday, Sunday or public holiday, the period is extended until the next working day.

The Customer shall inform Stations-e of the exercise of his right of withdrawal by returning the withdrawal form provided at the time of the conclusion of the Contract to the address indicated on the form or by sending a letter to Stations-e at the address mentioned in article 18.2.
Thereafter, the Customer shall return the Carte-e intact, in perfect condition, by post, as soon as possible and at the latest within fourteen (14) days of sending the Cancellation Form, together with a copy of the invoice to Stations-e at the address mentioned in article 18.2.
The costs and risks of returning the goods shall be borne exclusively by the Customer.

When the right of withdrawal is exercised, Stations-e shall reimburse the Customer, if applicable, for all the sums paid for the chosen Formula, within fourteen (14) days of the date on which Stations-e was informed of the Customer’s decision to withdraw. The refund shall be made using the means of payment chosen by the Customer at the time of his subscription request, unless the Customer expressly agrees to the use of another means of payment.

In the event of damage to the Carte-e caused by the Client, one of his employees or any other third party, before the expiry of the withdrawal period, the withdrawal will not be accepted.

In any case, after the expiration of the withdrawal period, no cancellation, modification and/or refund will be accepted. Any unused Carte-e is not exchangeable, refundable or transferable.

The right of withdrawal does not apply to Services that have been fully executed before the end of the withdrawal period and whose execution has begun with the agreement or express request of the Customer.

The Customer may expressly request to benefit immediately from a Formula, without prejudice to the right of withdrawal. In this case, if he exercises his right of withdrawal, the Customer shall owe Stations-e the sums due for his subscription and the use of the Recharge Services until the date on which he exercises his right of withdrawal. These sums are calculated in accordance with article 8 of these GCU. The exercise of the right of withdrawal leads to the deactivation of the Carte-e. 

ARTICLE 6: CONDITIONS OF USE OF THE RECHARGING SERVICE

6.1. The Carte-e

Each Carte-e allows the Customer to Charge a Vehicle at the Charging Stations accessible under the subscribed Formula, as well as at Third Party Charging Stations in the context of outgoing Roaming of the Charge. The Carte-e is used to start or stop the Recharge and the associated billing. The different stages of Recharging and ending Recharging using the Carte-e of a Vehicle may vary depending on the Recharge Stations used.  The terms and conditions of use are provided within the Charging Station, available on the Stations-e Website, the QR-Code Application and in article 6.2 below.

The Carte-e is not a means of payment. It is the property of the Customer from the moment it is received and requires activation by the Customer on the Stations-e Website or the QR-Code Application to become functional. The period of validity of the Carte-e corresponds to the duration of the Contract.

6.2.     Precautions for use

Each Carte-e only works on Charging Stations equipped with a compatible technical solution (RFID) and is linked to the Charging Station Networks to which the Customer has access on the day of using the Charging Service. Each Carte-e has a chip and an antenna, the proper functioning of which depends on basic precautions of use.

The Customer is solely responsible for the use of each Carte-e issued and is invited to comply with all the instructions for use brought to his attention, in particular not to subject it to twisting, bending, cutting, high or low temperatures, electromagnetic effects, high humidity and any other treatment that is clearly inappropriate for the proper functioning of the Carte-e. Failure to comply with these instructions may result in the Recharge Service being degraded and the Customer may be subject to billing anomalies

6.3. Loss, theft or defect of the Carte-e

In the event of loss or theft of a Carte-e, the Customer must inform Stations-e without delay by any means and confirm this in writing to the contact details given in article 18.2 (by e-mail or via the Personal Space). The Customer must mention his customer identification number or the number of his Carte-e. The Customer may request the issue of a replacement Carte-e, which will be issued and invoiced to him under the conditions set out in article 8.2. In the absence of such opposition, Stations-e declines all responsibility in the event of misuse by a third party of a lost or stolen Carte-e, in which case the Customer shall remain liable for the sums due in respect of any use of each Carte-e that he holds.

In the event of a Carte-e malfunctioning, the Customer must inform Stations-e without delay and then return the defective Carte-e to Stations-e at the address given in article 18.2. If the malfunction is not attributable to the Customer, the faulty Carte-e will be replaced free of charge.

Stations-e’s liability is limited to the replacement of the faulty Carte-e. If, after verification, the fault is attributable to the Customer, Stations-e will invoice the Customer for the cost of the damaged Carte-e, as well as the additional costs associated with it (contribution to the packaging and dispatch costs, activation costs, support, etc.).

In all cases of loss, theft or defect :
•         Stations-e will then proceed to deactivate the Carte-e upon receipt of the declaration of loss, theft or defect of the Carte-e;
•         Stations-e will not reimburse the Customer for any Carte-e requested by the Customer under a new Agreement between the date of the loss, theft or defect of the Carte-e and the date of receipt by the Customer of the replacement Carte-e;
•         Unless otherwise agreed, the billing for the Formula subscribed to will not be interrupted (fixed part).

6.4.Request for replacement and withdrawal of the Carte-e 

Stations-e may take the initiative to withdraw or replace the Carte-e in the event of termination of the Contract by Stations-e, fraud, alteration or counterfeiting of the Carte-e or incompatibility with the improvements made by Stations-e to the Charging Service and/or the Charging Stations. In all cases, Stations-e shall inform the Customer in advance and provide him with a new Carte-e and deactivate the previous Carte-e, rendering the latter inoperative on the Recharge Stations. The Customer must activate the new Carte-e in accordance with the terms and conditions set forth herein.

6.5. Conditions of use of the Charging Stations

Customers access and use the Charging Stations using the Carte-e or the Application.

To use a Charging Station, the Customer or User must park the Vehicle in a space at a Charging Station that can be identified by specific signs and markings on the ground. To connect and charge his Vehicle at a Charging Station, the Customer or User must only use the Charging Station cable when it is attached to the Charging Station and forms an integral part thereof, to the exclusion of any other Accessory. Before any use, the Customer or User must ensure that he has an approved cable compatible with the Charging Station and allowing the connection of his Vehicle.
The Customer or User undertakes to use the socket that corresponds to their needs and the technical characteristics of their Vehicle.

In order to charge their Vehicle, the Customer must swipe their Carte-e (or for Third Party Users, their Third-Party Badge) on the badge reader of the Charging Station in order to unlock access to the Charging Point and allow the Vehicle to be connected.  The Anonymous User uses the NFC card reader present on the Charging Station (depending on the installation) to initiate the unlocking process with his bank card or any other electronic payment compatible with the Charging Stations. The Customer or User must then connect the charging cable to the Charging Point and to his Vehicle.

At the end of use, to end the Charging of his Vehicle, the Customer must swipe his Carte-e (or for the Third-Party User, his Third Party Badge) on the badge reader of the Charging Station and release the Charging Station by disconnecting the connection cable of the Charging Point from the Vehicle. If he is an Anonymous User, he interrupts the Charge using the Application or by following the instructions on the Charging Station. If the cable used is that of the Charging Station, the Customer or User puts it back into the Charging Station. The Charging Station is deemed to be released when the Vehicle is no longer connected to the Charging Station, when the Charging Station door is closed by the Customer or User and the Vehicle is no longer parked in the corresponding parking space.

If the Charging Station cannot be properly released, the Customer or User must inform Stations-e as soon as possible by telephone on the technical assistance number mentioned in article 18.1 or shown on the Charging Station. The Third Party User must contact his mobility operator.

6.6.Accessing and using Third-Party Charging Stations using the eCard or the Application

The use of Third Party Charging Stations by the Customer using the Carte-e or the Application must be in accordance with the conditions of use laid down by the operator of the said Stations (outgoing roaming) and in compliance with the instructions for use given on the Third Party Charging Stations

6.7. Access and use of the Charging Points with a Third-Party Badge

The Charging Stations making up the Network may also be accessible to Third-Party Users holding a Third-Party Badge authorised by Stations-e: in this case, the Charging Stations must be used in accordance with these GTCU, the instructions for use appearing on the Charging Stations and the conditions of use of the Third Party Badges issued by the said operators.

6.8. Allocation of parking spaces to Recharge

The parking spaces at the Charging Stations dedicated to the Charging Service may only be used for Charging Vehicles. Consequently, it is strictly forbidden for the Customer and the User to park in these parking spaces if the Vehicle is not being recharged. The Customer and the User are required to comply with the applicable parking rules. If they fail to do so, the Customer or the User may be liable to have the Vehicle removed and/or to be fined, fined or fined, for which they will be responsible for all the consequences, particularly financial.

6.9. Security

The Customer’s and User’s attention is drawn to the need to ensure that the Accessories are in good condition before using the Charging Stations. The Customer or User must remain vigilant to any signal emitted by the warning lights appearing on the Charging Stations and/or on his Vehicle. In the event of an alert, such as an anomaly or fault observed on a Charging Station, the Customer or User shall take all precautionary measures to ensure the safety of the Vehicle and third parties, such as, in particular, disconnecting the Vehicle immediately, activating the emergency stop button and calling the technical assistance service, the telephone number of which is given in article 18.1.

ARTICLE 7: DURATION

The Contract is subscribed and comes into force on the date of receipt by the Customer of the summary email sent to him following his request to subscribe to the Formula and the activation of his Carte-e. The duration may vary depending on the Formula chosen by the Client, which is indicated on the Subscription Form

ARTICLE 8: PRICES - INVOICING AND PAYMENT TERMS

8.1. Subscription fee

The subscription of a Contract by the Customer gives rise to the invoicing of a subscription fee, the amount of which is mentioned on the Subscription Form, on the Websites and on the Application depending on the Formula. Downloading and using the Application is free of charge (with the exception of the communication costs applied by the telephone operator, if any).

8.2. Price of the Carte-e 

The price of each Carte-e ordered is indicated at the time of subscription to a Formula, according to the price in force at that time. This price is also invoiced to the Customer in the event of a request to replace the Carte-e or to order additional Carte-es during the course of the Contract and will be shown on the first invoice issued following the request. They must be paid by the Customer according to the method of payment chosen and within the period indicated in these GCU.

8.3. Price of the Recharge Service

8.3.1.  Use of the Charging Points in the context of a Formula

The price excluding taxes corresponds to the price of the Recharge, the unit amount of which varies according to the Network of Recharge Stations used and according to the conditions set out in the Formula. In all cases, this amount is determined according to :
–  the duration of use of the Charging Service
–  the type of Charging (Normal, Accelerated or Fast).
–  the quantity of energy (kWh) recharged
–  the time of day at which the Recharge is carried out (during the day or at night)

8.3.2.  Use of the Charging Points by an Anonymous User

The Anonymous User uses the Charging Service according to the same criteria as in the case of a Formula, without being able to claim the special pricing conditions that are attached to it. The public price of the Recharging service can be consulted on the Stations-e Website, on the Application, and on the Recharging Stations compatible with this notification.

8.4. Access and use of Third-Party Charging Stations using the Carte-e or the Application

Access to and use of the Third-Party Charging Stations by the Customer using the Carte-e or the Application, as part of the outgoing Roaming Recharge, will be invoiced by Stations-e in accordance with the terms and conditions set out in article 8.8, based on the data transmitted to Stations-e by the operator of the Third-Party Charging Stations and according to the price set by the latter. To this price must be added the interoperability fees invoiced by Stations-e for each Charging Act.

8.5. Current amounts - Price changes

All applicable prices and fees mentioned in this Article 8 are indicated on the Subscription Form, the Websites and the Application. They may be modified at any time by Stations-e.

With regard to the Formulas, the new amount(s) of the said prices and/or fees will be brought to the Customer’s attention by e-mail at least 30 days before the date on which they come into force. As from this date, the new amounts will be applicable by operation of law to uses of the Top-up Service made by the Customer as from the date on which the new prices and/or charges come into force.


If the Customer does not accept the new prices and/or charges, he may terminate the Formula. The Customer shall send his request to Stations-e within 30 days of the date on which he was informed of the change(s). The provisions of this paragraph do not apply to Anonymous Users.

8.6. Taxes and charges

The prices excluding taxes relating to the Contract and the Recharge Service are automatically increased by the amount of taxes, charges, fees or contributions of any kind, current or future, borne or due by Stations-e in the context of the Recharge Service in application of the legislation and/or regulations in force on the date of the invoice

8.7.     Invoicing and payment arrangements

8.7.1.  Formula

The subscription fee for a Formula is payable in full by the Customer when the Contract is signed.
In the event of a change of Plan during the course of the Contract, the corresponding fees will be included on the first invoice issued following the request and in respect of the Plan.

The Customer chooses the payment methods offered to him/her according to the Formula chosen from among the following:
–  by credit card, from the Websites or the Application,
–  by bank card, with a recurring transfer order,
–  by monthly direct debit (SEPA mandate): the payment is divided into 12 monthly instalments, it being specified that the direct debit takes place each month. The date of the direct debit is indicated on each invoice in the Personal Area.

Once the Payment Service has been subscribed to, the payment method used for the Order of the Formula will be recorded as the user’s default payment method for the payment of their Recharges at the Recharge Stations.

The data communicated during the registration of the Customer’s payment method is neither known nor stored by Stations-e, but will be stored by the service provider specialising in the above-mentioned secure payments (Stripe).

8.7.2. Payment by credit card

A bank pre-authorisation is carried out after the payment method has been registered and the Order for the Formula and the Carte-e has been validated.

As soon as the User accepts the total amount of his Order and confirms it, the payment on the bank account linked to the payment method used is immediately debited and the Order is registered for execution.

The purchase of the Formula and the Carte-e will only be definitive once Stations-e has received full payment and the relevant amount corresponding to the Order has been cashed by Stations-e’s banking establishment. 

8.7.3.  Payment by monthly direct debit (SEPA mandate)

Bills issued in the context of a monthly direct debit are issued in electronic format, which the Customer expressly accepts. The Customer is informed of the availability of the invoice in his Personal Space by an e-mail.


If the invoice is contested, the obligation to pay is not suspended.

8.7.4.  Penalties, costs and measures in case of non-payment

In the event of failure to pay invoices in full within the time allowed for their payment,

•         The sums due are increased by right and without prior formal notice or reminder, by penalties calculated on the basis of one and a half times the legal interest rate applied to the amount of the debt including VAT.
•         Stations-e informs the Customer by e-mail that if payment is not made within an additional period of eight (8) days from the payment deadline indicated on the invoice, access to the Top-up Service may be suspended.

In the absence of payment or agreement between Stations-e and the Customer within the above-mentioned additional period, Stations-e shall notify the Customer by a second e-mail that, in the absence of payment within three (3) days, access to the Reload Service will be suspended and the Customer’s Carte-e(s) deactivated. After this additional 3-day period, a formal notice is sent to the Customer and his account, and his Carte-e(s) are suspended. At any time, if the Customer pays the outstanding amount, access to the Top-up Service may be restored and the Carte-e(s) reactivated by Stations-e. Failing this, Stations-e may terminate the Contract.

8.7.5.  Using Charging Stations with a Third Party Badge

Access to and use of the Charging Stations using a Third-Party Badge will be invoiced to the Third-Party User, based on the data transmitted to his mobility operator by Stations-e and according to the price set by Stations-e. To this price may be added the amount of the subscription and any interoperability fees applied by this operator under the contract signed by the Third-Party User with the latter. The Third Party User must pay these sums in accordance with the payment methods provided by the said mobility operator.

ARTICLE 9: COMMITMENTS AND RESPONSIBILITIES OF THE CLIENT AND USER

9.1. The Customer or the User undertakes to use the Top-up Service in accordance with these GTCU and after having accepted them, and in this respect to:
•  make normal use of the Charging Stations in accordance with their intended purpose and with the technical characteristics of the Vehicle.
•  comply with the Vehicle manufacturer’s instructions on the maximum duration and power of the Recharge.
• only connect electric Vehicles or rechargeable hybrid Vehicles sold on the market to the Charging Stations.
• inform Stations-e of any breakdown affecting a Charging Station by calling the technical assistance telephone number mentioned in article 18.1,
• in the event of the use of Third Party Charging Stations using the Carte-e or the Application, respect the conditions and instructions for use issued by the operator of the Third Party Charging Stations.

9.2. The Customer is solely responsible to Stations-e, in particular if he orders or entrusts one or more Carte-e to a third party

9.3. The Customer or User is, both vis-à-vis Stations-e and third parties, responsible for his Vehicle and its Accessories, which he assumes full and complete custody of during its Charging and/or parking at the Charging Stations.

9.4. Except in the event of force majeure as defined in article 1218 of the French Civil Code, the Customer or the User is liable to Stations-e for any damage and any costs incurred by Stations-e in the event of the use of a Charging Station and/or Accessories that do not comply with these GCU and that are attributable to the Customer or the User and that have led to a deterioration of the Charging Station(s). The Customer’s or User’s liability may include, in particular, the costs of repairs necessary to allow the normal operation of the Charging Station concerned.

ARTICLE 10: RESPONSIBILITY AND COMMITMENTS OF STATIONS-E

10.1. Stations-e shall in no event be held responsible for loss or damage caused to the Vehicle and its Accessories during its Recharge. Stations-e does not assume any obligation of supervision and shall not be liable for any deterioration or disappearance of the Vehicle not resulting from its fault, in particular in the event of acts of vandalism.

10.2. As the Charging Service is based on a self-service principle, Stations-e cannot be held responsible for the absence of available Charging Stations.

10.3. Stations-e shall not be held liable to the Customer or the User for :
•  loss of or damage to the Customer’s or User’s personal objects and effects during the Recharge.
•  In the event of fraud.
•  In the event of misuse or use of a Carte-e that does not comply with its intended purpose.
•  temporary disruption or malfunction of the Recharging Service, one or more Recharging Stations, the Websites or the Application, which may be disrupted or made temporarily unavailable in the following cases :
o        total or partial disruption and/or unavailability of the GSM/GPRS/3G networks,
o        disruptions caused by maintenance, reinforcement, redevelopment, or extension work on the GSM/GPRS/3G network installations by the telecommunications operator used by Stations-e,
o        degradation of the GSM/GPRS/3G signal or the GPS signal due, in particular, to weather conditions,
o        impossibility of providing the Charging Service, inaccessibility or unavailability of one or more Charging Stations due to road or network works at the initiative of a third party requiring the decommissioning of works, in particular at the initiative of the public authorities
o        a power cut for which Stations-e is not responsible,
•         in the event of force majeure within the meaning of Article 1218 of the Civil Code ;
indirect damage such as loss of market, commercial loss, loss of clientele, commercial disturbance of any kind, loss of profit, loss of brand image .

Furthermore, Stations-e assumes no liability towards the Customer for the services provided by the operators of the Third-Party Charging Stations (such as, in particular and without limitation: unavailability, malfunctioning of the Third-Party Charging Stations or damage of any kind whatsoever suffered by the Customer when using the Third Party Charging Stations) or by the interoperability platforms requested in the context of the inbound or outbound Roaming of the Charge.

The Third Party User must contact his mobility operator.

ARTICLE 11: PERSONAL DATA

11.1. In accordance with the provisions of Law No. 78-17 of 6 January 1978, as amended, relating to information technology, files and freedoms and European Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the personal data of Customers and Users is processed for which Stations-e is responsible.

11.2. The data collected is intended for Stations-e, its partners and external service providers (including the recharging and mobility operators as well as the interoperability platforms, in the context of the incoming or outgoing Roaming of the Recharge) as well as for financial and postal institutions and third-party authorities by virtue of a legal or regulatory provision.

11.3. This data is collected in the context of the subscription and performance of the Contract or in the legitimate interest of Stations-e. The collection of certain data is compulsory when they are necessary for the management of the Contract (including invoicing and collection). Any failure to provide this data will make it impossible to become or remain a Customer or User. Other data is optional and is used for commercial operations, the provision of personalised services (Personal Space, etc.) or the sending of questionnaires or the carrying out of surveys in connection with the Recharge Service, particularly in the event of an experiment. Data relating to the Charging of the Vehicle or to the methods of use of the Charging Service by the Customer or User may also be collected (in particular by the Charging Stations) and used in anonymous form by Stations-e and its partners for the purposes described above.

11.4. Commercial canvassing by electronic means by Stations-e or its partners is possible if the Customer or the User has previously given his express consent.

11.5. The data collected will be kept for the duration of the Contract and 5 years after its termination.

11.6. In application of the regulations, the Customer or User has the right to access, rectify and oppose, free of charge, the use of his personal information for commercial prospecting purposes, as well as the right to limit the processing and the right to portability of his data. The Customer or the User may, by proving his identity if necessary, exercise the aforementioned rights with Stations-e by e-mail at service-client@Stations-e.com or from his Personal Space, as well as, in the case of electronic canvassing, by the unsubscribe link appearing on the e-mail sent by Stations-e. These rights may also be exercised with the Stations-e Data Protection Officer by e-mail to dpo@stations-e.com. Finally, the Customer or the User may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).

ARTICLE 12: TERMINATION OF THE CONTRACT

12.1. Termination of the Formula by the Customer

Unless otherwise specified in the Subscription Form, the Customer may terminate the Formula at any time and without notice or penalty, in particular if he no longer wishes to benefit from the Formula or in the event of non-acceptance of a price change or a change to the GCU in accordance with Article 13. The Customer shall send his request to terminate the Formula to Stations-e in writing or via the Personal Space. The cancellation is carried out without penalty and takes effect from the date of receipt or first presentation of the said letter.

12.2.   Termination of the Formula by Stations-e

Stations-e may terminate the Formula if the Customer fails to fulfil any of its contractual obligations, in particular in the event of non-payment of the sums due to Stations-e within the set time limits. In this case, Stations-e shall give the Customer formal notice to fulfil its obligations within thirty (30) days by registered letter with acknowledgement of receipt. If the Customer does not fulfil its obligations within the time limit set, Stations-e may terminate the Contract by registered letter with acknowledgement of receipt. The termination takes effect from the date of receipt or first presentation of the said letter.

12.3.   Changes to the Networks of Charging Stations - Termination of the Charging Service or the Formula

Certain Networks of Charging Stations accessible under a Formula, in particular those operated by Stations-e on behalf of third parties or as part of experiments, may be subject to a limited duration. This duration is specified on the Subscription Form.


Stations-e may also decide to discontinue a Formula, in which case it is no longer available for subscription. In this case, or in the event that Stations-e decides to discontinue one or more Networks of Charging Stations or a Formula, the Customer will be informed in advance by Stations-e by sending an e-mail with at least thirty (30) days’ notice. During this period, the Customer may subscribe to one of the other Formulas offered by Stations-e or terminate the Contract.


If the Customer fails to do so, the Contract will be terminated automatically at the end of the aforementioned notice period.
 

12.4. Common provisions

In all the cases referred to in Article 12, the termination or cessation of the Package entails the obligation for the Customer to pay all the sums due in this respect until the date of effective termination. For monthly Formulas, any month started is due in its entirety. A termination invoice will be sent to the Customer

ARTICLE 13: MODIFICATION OF THE GENERAL CONDITIONS OF SALE AND USE 

Stations-e reserves the right to modify these GCU at any time.


In the case of the Formulas only, the Customer shall be informed of the change(s) made by e-mail at least thirty (30) days before the date on which they take effect. As of this date, the amended GTCU shall replace the present one and shall be applicable by operation of law to the use of the Top-up Service by a Customer as of the date on which the amendment(s) take(s) effect.


However, if the Customer does not accept the modification(s), he may terminate the Formula in accordance with article 12.1. He shall send his request to Stations-e within thirty (30) days of the date on which he was informed of the modification(s). The provisions of this paragraph do not apply in the event of modification(s) to the GCUA imposed by law or regulation.

ARTICLE 14: DISABILITY

If any provision of the GTCU is held to be invalid, illegal or unenforceable in whole or in part under applicable law, that provision, or the relevant part, shall be deemed not to form part of the GTCU to the extent that it is held to be invalid, illegal or unenforceable.
However, the remainder of the provisions of the GTCU shall remain in full force and effect.

ARTICLE 15: TRANSFER

Stations-e may transfer all or part of its rights and obligations under the Recharge Service to a company that, within the meaning of Articles L.233-1 et seq. of the French Commercial Code, directly or indirectly controls Stations-e, is directly or indirectly controlled by Stations-e or is under common control with Stations-e, insofar as the conditions mentioned herein are maintained

ARTICLE 16: CONVENTION ON EVIDENCE

By express agreement between Stations-e and the Customer or the Anonymous User, electronic media are deemed to constitute at least one original document or at least the beginnings of proof in writing.

ARTICLE 17: APPLICABLE LAW - METHODS OF DISPUTE SETTLEMENT - CHOICE OF DOMICILE

17.1. The law applicable to the Contract and to these GCU is French law .

17.2. In the event of a dispute relating to the services provided by Stations-e as part of the Recharging Service, the Customer or the Anonymous User may send a written complaint to Stations-e at the address of its registered office, i.e. 3/5 rue Marcel Pagnol 91800 Boussy Saint Antoine.

17.3. The Customer elects’ domicile at the address communicated at the time of subscription to the Contract. Stations-e elects domicile at its registered office.

17.4. These clauses apply even in the event of a guarantee appeal or multiple defendants.

ARTICLE 18: CORRESPONDANCE ET INFORMATIONS

18.1. Stations-e provides the Customer and the Anonymous User with the following telephone numbers :
Technical assistance: 0 805 035 100 (Free call) – Multilingual service
Sales Department: (01) 85 12 14 90

18.2. The Customer or the Anonymous User may also send a request to Stations-e :

– by e-mail to service-client@Stations-e.com,
– by post: STATIONS-E – 3/5 rue Marcel Pagnol 91800 Boussy Saint Antoine.
– by filling in the contact form, available on the Websites and the Application.

ANNEX – WITHDRAWAL FORM FOR PACKAGES

WITHDRAWAL FORM

If you wish to exercise your right of withdrawal for a Formula, please complete and return this form within 14 days of the conclusion of your Contract (date of postmark)

A l’attention de : STATIONS-E
3/5 rue Marcel Pagnol 91800 Boussy Saint Antoine
service-client@Stations-e.com
I/We(*) hereby notify you of my/our(*) withdrawal from the contract for the Formula below*

Wording of the Formula 
Ordered on / received on(*)(1)     
Name and surname of client(s) (2)           
Adress

Date    /           / Signature(s) of customer(s) (2)
(only if this form is notified on paper)

(*) Delete as appropriate
(1) Date of conclusion of the Contract
(2) Contract holder(s)

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